Ivy Tech Community College of Indiana

Helpdesk: GENERAL INFORMATION System Availability Web Registration Calendar POLICIES & SECURITY Secure Your Computer Computer Usage Guidelines Student Server Disclaimer Campus Connect Support Disclaimer TECHNICAL ASSISTANCE Frequently Asked Questions Downloads Browser Configuration TRAINING & TUTORIALS Students, Faculty & Staff

About the Helpdesk Mission Statement:
The Ivy Tech helpdesk was designed to provide a single point of contact for students and faculty who have questions or problems with our Online Services. Our staff is committed to helping you find solutions to your online technology support issues.

The Helpdesk hours (Indianapolis time):
Tuesday - Thursday 7 a.m. - 10 p.m.
Friday 7 a.m. - 12 a.m.
Saturday - Monday 24 hour availability
Helpdesk requests received after hours will be processed the next business day.

Contact Us:
Toll Free Telephone: 1-877-IVY-TECH (1-877-489-8324)
Online helpdesk request form
Email: helpdesk@ivytech.edu

Going Live January 3rd, Campus Connect, the new Ivy Tech Community College Web portal for students, faculty and staff Top 6 things you need to know about Campus Connect: https://cc.ivytech.edu

I cannot access campus connect at https://cc.ivytech.edu ; I keep getting a pop up window error message - Campus Connect uses a pop up window to determine which web browser you are using. To learn more about managing pop up blockers, click here .
I tried access Campus Connect and I get a Java error - Java must be enabled to access Campus Connect. To learn more about enabling Java and JavaScript, click here and select the browser that you are using.
I don't know my username or password - To setup your account, locate your username or reset your password, visit https://cc.ivytech.edu and click on the appropriate link on the main page:
- First time users start here.
- Forgot your username?
- Forgot your password?
I get timed out or a session expired within seconds of logging into Campus Connect- There can be browser related reasons or issues with how your internet service provider connects you to the web. For more information click here.
What is Campus Connect? - Campus Connect is the new Ivy Tech Community College web portal. To learn more, click here
What happened to Campus Pipeline, Web4 Faculty and Students, Virtual Library and eLearning powered by Blackboard? - All of those same services are available, but now through Campus Connect using one ID and password. The Web4 services are now available within the Online Student and Faculty channel found on the Student and Faculty Services tab. To learn more about Campus Connect check out the Frequently Asked Questions page or on the Campus Connect: Training and Tutorials .

Commonly asked questions posed during the training this fall can be viewed by clicking here. (* PDF)

* Adobe® Reader is required to view a PDF.

Contact the Helpdesk • Request Help Online • helpdesk@ivytech.edu • By phone:
1-877-IVY-TECH
1-877-489-8324
Featured Links • Campus Connect • Bob - Student Server
Search • FAQ